SHIPPING & RETURNS

We want you to receive your GUNNER purchase as soon as possible, which is why we make our best effort to process each order quickly. You'll be able to see the care we put into our products when you receive our shipments.


SHIPPING COST

Full shipping cost for all orders within U.S. and Canada are calculated at the final stage of checkout level, dependent on location.

*Please note that the G1™ Large arrives in (1) oversized box. Due to its dimensions, it's recommended that more than one person lift. 

SHIPPING TIMELINES

Internal Processing Time

• Orders that do not contain a G1™ Kennel currently have a processing time of up to 4 days.

• Orders containing in-stock variants of the G1™ Kennel currently have a processing time of up to 7 days. If a specific variant of a G1™ kennel is taking longer than 7 days to ship, a backorder message will relay any additional processing time needed on both the kennel product page and at checkout, once that variant is selected.

Once shipped, all orders will arrive within 1-6 days dependent on location. View the shipping map below.

Ground Shipping

All orders within U.S. and Canada will ship either UPS or FedEx Ground. Expedited shipping is not available.

You will receive a shipping confirmation email when your package is processed to leave our facility, with a tracking number to follow the shipment. Once shipped, please allow an additional 1-6 business days for your purchase to arrive, based on your location (see our map below).

Shipping delays due to weather, natural disasters, or other uncontrollable events cannot be foreseen and may increase delivery timeframe. Shipping services and rates are subject to change without prior notice.

PO Boxes | APO, FPO, DPO

GUNNER cannot ship to a PO Box, or APO, FPO, and DPO locations due to security restrictions. USPS is the only carrier that can deliver mail and packages to APO/FPO/DPO locations. While carriers such as FedEx and UPS offer delivery to countries where military personnel may be stationed, packages from these private carriers cannot be delivered directly to a military base. If you enter a P.O. Box or an APO, FPO or DPO address, we will not be able to deliver.

INTERNATIONAL SHIPPING

GUNNER offers international shipping to Canadian addresses only.

Exact freight costs to Canada are calculated at checkout, following a verified shipping address. In addition our GO-IP service, powered by Zonos, provides you with localized information on any Canadian duties or taxes that will be applied to your order, depending on your destination. For additional questions, please email us here.

PROMOTIONAL SHIPPING OFFERS

When offered, promotional shipping incentives are applied to the contiguous United States and does not apply to Hawaii, Alaska, or Canadian orders, unless otherwise noted.

RETURNS & EXCHANGES

GUNNER accepts returns & exchanges of unused/undamaged items purchased from gunner.com. The process must be started within 30 days of original delivery. Please go here to review the full details of our Returns & Exchanges policies, and how to initiate one.

Please note: All kennels ship in (1) large box. If you are considering returning or exchanging, keep your original box and floor liner in place. Failing to do so can result in an additional $100 return fee. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

REPACKING YOUR KENNEL

When returning or exchanging your kennel, it's important that you repack it correctly so as not to incur damages. Please review the following instructions:

Intermediate kennel repacking instructions
Large kennel repacking instructions

Or, watch this video to view the best way to repack your kennel.

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THE PACK OPINION

Customer Reviews
4.9 Based on 2,865 Reviews
5 ?
92% 
2625
4 ?
6% 
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Filter Reviews:
BM
07/05/2021
Brandon M.
United States United States
  • How would you describe your dog? Gun or Bird Dog
  • What's your primary use of the product? Travel
It’s like an insurance plan….

This is by far the best kennel made. I use mine daily and they take lots of abuse. They never even seem to wear at all. Hose them off with soap and water and they look brand new. I encourage all of my puppy buyers to get them as well. It’s like an insurance plan for your best friend!

GUNNER G1™ KENNEL Review
KT
06/14/2021
Kris T.
United States United States
  • How would you describe your dog? Family or Companion Dog
  • What's your primary use of the product? TravelHomeHome & Travel Equally
Wow, Just Wow

Wow, this kennel is the Yeti of dog kennels! everything about this kennel is first rate. Yes, there are cheaper, but none can compare to a Gunner kennel.

AL
05/31/2021
Alec L.
United States United States
  • How would you describe your dog? Family or Companion Dog
  • What's your primary use of the product? Travel
Amazing travel kennel

This thing is built like a tank. I have no doubt this will protect our little guy if we are ever involved in an accident. We recently completed an 800 mile road trip with him in the crate. It was well worth the money. This was the first time he was calm in the car and not whining. He slept easily during the drive. We felt calm know he was secure and comfortable. Cannot recommend this crate enough!!

AO
05/08/2021
Angus O.
United States United States
  • How would you describe your dog? Family or Companion Dog
  • What's your primary use of the product? Travel
Unlike any other crate I have seen

I purchased two Gunner kennels, a medium and a small, for my pups. Immediately, you understand this is a different level of product compared to what you’ve used before. The construction is fantastic and legitimately heavy duty. I feel so much better knowing I’ve done everything I can to keep my dogs safe in case of a worst case scenario.

PK
03/18/2021
Patrick K.
United States United States
  • How would you describe your dog? Gun or Bird Dog
  • What's your primary use of the product? Travel
Best purchase for my best friends

I’ve been buying cheap kennels for the four years I’ve owned my dogs, none of them seemed to hold up. I’ve wanted a Gunner for a year now, and the more I read stories of how they have saved dogs lives, it made me think of how losing my best friends would damn near **** me. So I made the purchase and will never look back. It is one solid kennel and I will not let the kennel hold me back from traveling farther to hunt anymore. It’s well worth the investment. I’m a firm believer in you get what you pay for, and this will not let anyone down.