SHIPPING & RETURNS

We want you to receive your GUNNER purchase as soon as possible, which is why we make our best effort to process each order quickly. You'll be able to see the care we put into our products when you receive our shipments.

Full shipping cost for all orders within U.S. and Canada are calculated at the final stage of checkout level, dependent on location.

*Please note that the G1™ Large arrives in (1) oversized box. Due to its dimensions, it's recommended that more than one person lift. 

Internal Processing Time

Orders containing in-stock variants currently have a processing time of up to 3 days.

If a specific variant of a product is taking longer than 3 days to ship, a backorder message will relay any additional processing time needed on both the kennel product page and at checkout, once that variant is selected.

All items in an order are shipped together. Once shipped, all orders will arrive within 1-6 days dependent on location. View the shipping map below.

Ground Shipping

All orders within U.S. and Canada will ship either UPS or FedEx Ground. Expedited shipping is not available.

You will receive a shipping confirmation email when your package is processed to leave our facility, with a tracking number to follow the shipment. Once shipped, please allow an additional 1-6 business days for your purchase to arrive, based on your location (see our map below).

Shipping delays due to weather, natural disasters, or other uncontrollable events cannot be foreseen and may increase delivery timeframe. Shipping services and rates are subject to change without prior notice.

PO Boxes | APO, FPO, DPO

GUNNER cannot ship to a PO Box, or APO, FPO, and DPO locations due to security restrictions. USPS is the only carrier that can deliver mail and packages to APO/FPO/DPO locations. While carriers such as FedEx and UPS offer delivery to countries where military personnel may be stationed, packages from these private carriers cannot be delivered directly to a military base. If you enter a P.O. Box or an APO, FPO or DPO address, we will not be able to deliver.

GUNNER offers international shipping to Canadian addresses only.

Exact freight costs to Canada are calculated at checkout, following a verified shipping address. In addition our GO-IP service, powered by Zonos, provides you with localized information on any Canadian duties or taxes that will be applied to your order, depending on your destination. For additional questions, please email us here.

GUNNER accepts returns & exchanges of unused/undamaged items purchased from gunner.com. The process must be started within 30 days of original delivery. Please go here to review the full details of our Returns & Exchanges policies, and how to initiate one.

Please note: All kennels ship in (1) large box. If you are considering returning or exchanging, keep your original box and floor liner in place. Failing to do so can result in an additional $100 return fee. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

REPACKING YOUR KENNEL

When returning or exchanging your kennel, it's important that you repack it correctly so as not to incur damages. Please review the following instructions:

• Intermediate kennel repacking instructions
• Large kennel repacking instructions

Or, watch this video to view the best way to repack your kennel.