SHIPPING & RETURNS

We want you to receive your GUNNER® purchase as soon as possible, which is why we make our best effort to process each order quickly. You'll be able to see the care we put into our products when you receive our shipments.

See holiday shipping details here.


SHIPPING COST

Full shipping cost for all orders within U.S. and Canada are calculated at the final stage of checkout level, dependent on location.

*Please note that the G1™ Large arrives in (1) oversized box. Due to its dimensions, it's recommended that more than one person lift. 

SHIPPING TIMELINES

Internal Processing Time

We're working hard to get your orders processed and shipped. Orders on in-stock inventory are currently taking up to 4 days for processing, and 1-6 days for shipping (dependent on location).

All processing estimates are based on business days, excluding weekends.

Ground Shipping

All orders within U.S. and Canada will ship either UPS or FedEx Ground. Expedited shipping is not available.

You will receive a shipping confirmation email when your package is processed to leave our facility, with a tracking number to follow the shipment. Once shipped, please allow an additional 1-6 business days for your purchase to arrive, based on your location (see our map below).

Shipping delays due to weather, natural disasters, or other uncontrollable events cannot be foreseen and may increase delivery timeframe. Shipping services and rates are subject to change without prior notice.

PO Boxes | APO, FPO, DPO

GUNNER cannot ship to a PO Box, or APO, FPO, and DPO locations due to security restrictions. USPS is the only carrier that can deliver mail and packages to APO/FPO/DPO locations. While carriers such as FedEx and UPS offer delivery to countries where military personnel may be stationed, packages from these private carriers cannot be delivered directly to a military base. If you enter a P.O. Box or an APO, FPO or DPO address, we will not be able to deliver.

INTERNATIONAL SHIPPING

GUNNER offers international shipping to Canadian addresses only.

Exact freight costs to Canada are calculated at checkout, following a verified shipping address. In addition our GO-IP service, powered by Zonos, provides you with localized information on any Canadian duties or taxes that will be applied to your order, depending on your destination. For additional questions, please email us here.

PROMOTIONAL SHIPPING OFFERS

When offered, promotional shipping incentives are applied to the contiguous United States and does not apply to Hawaii, Alaska, or Canadian orders, unless otherwise noted.

RETURNS & EXCHANGES

GUNNER accepts returns & exchanges of unused/undamaged items purchased from gunner.com. The process must be started within 30 days of original delivery. Please go here to review the full details of our Returns & Exchanges policies, and how to initiate one.

Please note: All kennels ship in (1) large box. If you think you may be returning or exchanging a kennel, please be sure to save the box it originally arrives in. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

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