Made in Nashville, TN.
We want you to receive your GUNNER purchase as soon as possible, which is why we make our best effort to process each order quickly. You'll be able to see the care we put into our products when you receive our shipments.
Full shipping cost for all orders within U.S. and Canada are calculated at the final stage of checkout level, dependent on location.
*Please note that the G1™ Large arrives in (1) oversized box. Due to its dimensions, it's recommended that more than one person lift.
Internal Processing Time
Orders containing in-stock variants currently have a processing time of up to 3 days.
If a specific variant of a product is taking longer than 3 days to ship, a backorder message will relay any additional processing time needed on both the kennel product page and at checkout, once that variant is selected.
All items in an order are shipped together. Once shipped, all orders will arrive within 1-6 days dependent on location. View the shipping map below.
Ground Shipping
All orders within U.S. and Canada will ship either UPS or FedEx Ground. Expedited shipping is not available.
You will receive a shipping confirmation email when your package is processed to leave our facility, with a tracking number to follow the shipment. Once shipped, please allow an additional 1-6 business days for your purchase to arrive, based on your location (see our map below).
Shipping delays due to weather, natural disasters, or other uncontrollable events cannot be foreseen and may increase delivery timeframe. Shipping services and rates are subject to change without prior notice.
PO Boxes | APO, FPO, DPO
GUNNER cannot ship to a PO Box, or APO, FPO, and DPO locations due to security restrictions. USPS is the only carrier that can deliver mail and packages to APO/FPO/DPO locations. While carriers such as FedEx and UPS offer delivery to countries where military personnel may be stationed, packages from these private carriers cannot be delivered directly to a military base. If you enter a P.O. Box or an APO, FPO or DPO address, we will not be able to deliver.
GUNNER offers international shipping to Canadian addresses only.
Exact freight costs to Canada are calculated at checkout, following a verified shipping address. In addition our GO-IP service, powered by Zonos, provides you with localized information on any Canadian duties or taxes that will be applied to your order, depending on your destination. For additional questions, please email us here.
GUNNER accepts returns & exchanges of unused/undamaged items purchased from gunner.com. The process must be started within 30 days of original delivery. Please go here to review the full details of our Returns & Exchanges policies, and how to initiate one.
Please note: All kennels ship in (1) large box. If you are considering returning or exchanging, keep your original box and floor liner in place. Failing to do so can result in an additional $100 return fee. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.
REPACKING YOUR KENNEL
When returning or exchanging your kennel, it's important that you repack it correctly so as not to incur damages. Please review the following instructions:
• Intermediate kennel repacking instructions
• Large kennel repacking instructions
Or, watch this video to view the best way to repack your kennel.
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ADDED. COMPLETE YOUR SETUP
FOOD CRATE NAME PLATE
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EXTERIOR
|INTERIOR
INTERIOR: 21.75" (L - Floor) x 14.5" (W - Floor) x 15.5" (H) / 16.5" (W) at kennel's widest interior point
EXTERIOR: 24.5" (L) x 18.625" (W) x 19" (H) / 20.5" (H) with carry handles
EMPTY WEIGHT: 27 lb.
EXTERIOR
|INTERIOR
INTERIOR: 25" (L - Floor) x 18" (W - Floor) x 19.75" (H) / 19" (W) at kennel's widest interior point
EXTERIOR: 29.5" (L) x 20.5" (W) x 23.5" (H) / 25" (H) with carry handles
EMPTY WEIGHT: 38 lb.
EXTERIOR
|INTERIOR
INTERIOR: 30" (L - Floor) x 18" (W - Floor) x 25" (H) / 19" (W) at kennel's widest interior point
EXTERIOR: 34" (L) x 23" (W) x 28.5" (H) / 30" (H) with carry handles
EMPTY WEIGHT: 48 lb.
EXTERIOR
|INTERIOR
INTERIOR: 33.25" (L - Floor) x 21" (W - Floor) x 29" (H) / 23" (W) at kennel's widest interior point
EXTERIOR: 40.25" (L) x 28" (W) x 33.25" (H) / 34.5" (H) with carry handles
EMPTY WEIGHT: 72 lb.
Interior | Exterior | Empty Weight | |
---|---|---|---|
G1™ SMALL | 21.75" (L - Floor) x 14.5" (W - Floor) x 15.5" (H) / 16.5" (W) at kennel's widest interior point | 24.5" (L) x 18.625" (W) x 19" (H) / 20.5" (H) with carry handles | 27 lb. |
G1™ MEDIUM | 25" (L - Floor) x 18" (W - Floor) x 19.75" (H) / 19" (W) at kennel's widest interior point | 29.5" (L) x 20.5" (W) x 23.5" (H) / 25" (H) with carry handles | 38 lb. |
G1™ INTERMEDIATE | 30" (L - Floor) x 18" (W - Floor) x 25" (H) / 19" (W) at kennel's widest interior point | 34" (L) x 23" (W) x 28.5" (H) / 30" (H) with carry handles | 48 lb. |
G1™ LARGE | 33.25" (L - Floor) x 21" (W - Floor) x 29" (H) / 23" (W) at kennel's widest interior point | 40.25" (L) x 28" (W) x 33.25" (H) / 34.5" (H) with carry handles | 72 lb. |
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Your returned results have been sent to our Customer Experience team. We'll be in touch as soon as possible to talk through your fit recommendation.
Your request has been sent to our Customer Experience team. We'll be in touch as soon as possible to talk through your fit recommendation.
You will need a soft measuring tape, your dog, and 2 minutes to find your perfect fit.
Tip: If you don't have a soft measuring tape, use a piece of string or a leash then compare.
Measure from base of tail to end of nose, keeping the tape along the spine.
Still need help measuring? Watch our video here.
Still need help measuring? Watch our video here.
GUNNER is the original 5 Star Crash Tested kennel, per the Center For Pet Safety. We created this crate specifically for transportation and that factors into our fit recommendations. In the best interest of your dog, we advise a snug fit for safe travel. If choosing the GUNNER crate for home kenneling, simply slide the toggle above to the right to see the best size.
When primarily used for travel, we always recommend a tight fit in the GUNNER kennel. This protects the dog in the case of an accident: the less wasted interior space the better. Think about it like this – if you’re hitting the brakes too hard, or get into a wreck, you’d rather that your dog have less room to move around inside the kennel. Many customers have also found that their dog feels more secure when traveling in a tighter area too.
For further explanation on this point, let Seth Bynum, a Veterinarian, break it down for you.
For further explanation on this point, let Seth Bynum, a Veterinarian, break it down for you.
Check out the below visual. When the door is closed, the proper fit for safe travel could mean that your dog:
• Is curled
• Paws are tucked
• Rump/tail is resting against the back
Here’s another look for how your dog might look in a crate sized for safe travel, when the door is open:
Dog Name
Dog Name
Dog Name