RETURNS & EXCHANGES

Gunner works hard to ensure your customer experience is as seamless as possible. Below we've spelled out the returns & exchanges process, so you'll know exactly what to expect.

If you have any questions regarding if you should return due to sizing, we encourage you to email info@gunnerkennels.com or call 1-844-486-6375.


RETURNS

Gunner Kennels offers a 30-day return on products purchased from www.gunner.com.

If you are not satisfied for any reason, you may return it to us for a refund if it’s unused and in the original condition (without cosmetic defects). The return must be accompanied by a copy of the original purchase receipt.

IMPORTANT TO KNOW

If you choose to ship a kennel back with a label provided by Gunner, we will deduct $45 per kennel from the refund amount for the return shipping cost, for domestic orders in the lower 48. This is due to the bulk of the G1™ kennel and its freight cost.

For returns from Hawaii or Alaska, the process is different.  Please contact our CX team here.

INITIATE YOUR RETURN

• To begin your return process, email us here with the following: 
– Order Number
– Reason for Return

Please note that you will be contacted and refunded within 1 week of inspection performed by our warehouse.

• The following products may NOT be returned:
– Products that exhibit noticeable use.
– Merchandise returned C.O.D. will not be accepted.

PLEASE KEEP THE ORIGINAL BOX

All kennels ship in (1) large box. If you think you may be returning or exchanging a kennel, please be sure to save the box it arrives in.

If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

SIZING CONCERNS

Returning due to sizing? Watch this video from Founder Addison Edmonds or email us here to get a second opinion.

EXCHANGES

Gunner Kennels offers a 30-day exchange on products purchased from www.gunner.com.

If you are not satisfied for any reason, you may return it to us if it’s unused and in the original condition (without cosmetic defects). The return must be accompanied by a copy of the original purchase receipt.

IMPORTANT TO KNOW

If you choose to ship a kennel back with a label provided by Gunner, we will deduct $45 per kennel from the refund amount for the return shipping cost, for domestic orders in the lower 48. This is due to the bulk of the G1™ kennel and its freight cost.

For returns from Hawaii or Alaska, the process is different.  Please contact our CX team here.

INITIATE YOUR EXCHANGE

• To begin your exchange process, email us here with the following: 

– Order Number
– Reason for Exchange

Please note that you will be contacted with the appropriate credit within 1 week of inspection performed by our warehouse, so that you can proceed with your new order. 

• The following products may NOT be returned:
– Products that exhibit noticeable use.
– Merchandise returned C.O.D. will not be accepted.

PLEASE KEEP THE ORIGINAL BOX

All kennels ship in (1) large box. If you think you may be returning or exchanging a kennel, please be sure to save the box it arrives in.

If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

SIZING CONCERNS

Returning due to sizing? Watch this video from Founder Addison Edmonds or email us here to get a second opinion.

LIMITED-EDITION PRODUCTS

Gunner will make every effort to exchange the limited-edition products, but cannot guarantee their availability for replacement at time of exchange request.  

The product that cannot be replaced with an identical limited-edition product will be replaced with the equivalent model and any incremental cost originally incurred will be refunded to the customer.

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PERSONALIZED NAME PLATE - GUNNER KENNELS - Best Dog Kennels - Crash Tested Dog Crates
PERSONALIZED NAME PLATE - GUNNER KENNELS - Best Dog Kennels - Crash Tested Dog Crates
PERSONALIZED NAME PLATE - GUNNER KENNELS - Best Dog Kennels - Crash Tested Dog Crates
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