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GUNNER works hard to ensure your customer experience is as seamless as possible. Below we've spelled out the returns & exchanges process, so you'll know exactly what to expect.
Returning or exchanging due to sizing? We encourage you to first view a complete guide to our sizing recommendations here or schedule a 1-on-1 video consultation with our CX team.
GUNNER offers free returns & exchanges for unused Food Crate products, as well as for kennel accessories and Gunner Wear items. Personalized products (such as the Personalized Name Plate) are custom items and are final sale and non-returnable once the item has been processed.
We also accept returns and exchanges on unused G1™ kennels, although a shipping fee will be deducted for return cost (see details below).
All returns or exchanges must be started within 30 days of original delivery.* If you are not satisfied, you may return it to us for a refund if it’s in the original condition, without cosmetic defects or noticeable use.
*We've extended our returns/exchanges window to 60 days for items purchased from November 1 – December 25, 2023.
INITIATE YOUR RETURN
Click here to begin your return process.
*if you are returning more than 1 kennel, please email us or call 1-844-GUNNERK.
IMPORTANT TO KNOW: COST TO RETURN KENNEL
If you choose to ship a kennel back with a label provided by GUNNER, we will deduct $30 per kennel from the refund amount for the return shipping cost, for domestic orders in the lower 48. This is due to the bulk of the G1™ kennel and its freight cost.
The process for returns from Hawaii, Alaska and Canada is different, and customers returning kennels will be responsible for the full return cost. Please contact our CX team here.
PLEASE KEEP THE ORIGINAL BOX AND FLOOR LINER IN PLACE
All kennels ship in (1) large box. If you are considering returning or exchanging, keep your original box and floor liner in place. Failing to do so can result in an additional $100 return fee. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.
REPACKING YOUR KENNEL
When returning or exchanging your kennel, it's important that you repack it correctly so as not to incur damages. Please review the following instructions:
• Intermediate kennel repacking instructions
• Large kennel repacking instructions
Or, watch this video to view the best way to repack your kennel.
REFUND ISSUANCE
Please note that once your refund is issued it could take up to 10 business days to receive the refund on your statement, dependent on your bank.
GUNNER will make every effort to exchange the limited-edition products, but cannot guarantee their availability for replacement at time of exchange request. The product that cannot be replaced with an identical limited-edition product will be replaced with the equivalent model and any incremental cost originally incurred will be refunded to the customer.
Personalized products, such as the engraved GUNNER Dog Bowl and the Personalized Name Plate, are custom items and therefore final sale / non-returnable once the order has been placed.
Orders being purchased through an Open Box event are final sale - as noted on the specific event product page.
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ADDED. COMPLETE YOUR SETUP
FOOD CRATE NAME PLATE
ADD TO COMPLETE YOUR SETUP
FOOD CRATE NAME PLATE
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EXTERIOR
|INTERIOR
INTERIOR: 21.75" (L - Floor) x 14.5" (W - Floor) x 15.5" (H) / 16.5" (W) at kennel's widest interior point
EXTERIOR: 24.5" (L) x 18.625" (W) x 19" (H) / 20.5" (H) with carry handles
EMPTY WEIGHT: 27 lb.
EXTERIOR
|INTERIOR
INTERIOR: 25" (L - Floor) x 18" (W - Floor) x 19.75" (H) / 19" (W) at kennel's widest interior point
EXTERIOR: 29.5" (L) x 20.5" (W) x 23.5" (H) / 25" (H) with carry handles
EMPTY WEIGHT: 38 lb.
EXTERIOR
|INTERIOR
INTERIOR: 30" (L - Floor) x 18" (W - Floor) x 25" (H) / 19" (W) at kennel's widest interior point
EXTERIOR: 34" (L) x 23" (W) x 28.5" (H) / 30" (H) with carry handles
EMPTY WEIGHT: 48 lb.
EXTERIOR
|INTERIOR
INTERIOR: 33.25" (L - Floor) x 21" (W - Floor) x 29" (H) / 23" (W) at kennel's widest interior point
EXTERIOR: 40.25" (L) x 28" (W) x 33.25" (H) / 34.5" (H) with carry handles
EMPTY WEIGHT: 72 lb.
Interior | Exterior | Empty Weight | |
---|---|---|---|
G1™ SMALL | 21.75" (L - Floor) x 14.5" (W - Floor) x 15.5" (H) / 16.5" (W) at kennel's widest interior point | 24.5" (L) x 18.625" (W) x 19" (H) / 20.5" (H) with carry handles | 27 lb. |
G1™ MEDIUM | 25" (L - Floor) x 18" (W - Floor) x 19.75" (H) / 19" (W) at kennel's widest interior point | 29.5" (L) x 20.5" (W) x 23.5" (H) / 25" (H) with carry handles | 38 lb. |
G1™ INTERMEDIATE | 30" (L - Floor) x 18" (W - Floor) x 25" (H) / 19" (W) at kennel's widest interior point | 34" (L) x 23" (W) x 28.5" (H) / 30" (H) with carry handles | 48 lb. |
G1™ LARGE | 33.25" (L - Floor) x 21" (W - Floor) x 29" (H) / 23" (W) at kennel's widest interior point | 40.25" (L) x 28" (W) x 33.25" (H) / 34.5" (H) with carry handles | 72 lb. |
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Your returned results have been sent to our Customer Experience team. We'll be in touch as soon as possible to talk through your fit recommendation.
Your request has been sent to our Customer Experience team. We'll be in touch as soon as possible to talk through your fit recommendation.
You will need a soft measuring tape, your dog, and 2 minutes to find your perfect fit.
Tip: If you don't have a soft measuring tape, use a piece of string or a leash then compare.
Measure from base of tail to end of nose, keeping the tape along the spine.
Still need help measuring? Watch our video here.
Still need help measuring? Watch our video here.
GUNNER is the original 5 Star Crash Tested kennel, per the Center For Pet Safety. We created this crate specifically for transportation and that factors into our fit recommendations. In the best interest of your dog, we advise a snug fit for safe travel. If choosing the GUNNER crate for home kenneling, simply slide the toggle above to the right to see the best size.
When primarily used for travel, we always recommend a tight fit in the GUNNER kennel. This protects the dog in the case of an accident: the less wasted interior space the better. Think about it like this – if you’re hitting the brakes too hard, or get into a wreck, you’d rather that your dog have less room to move around inside the kennel. Many customers have also found that their dog feels more secure when traveling in a tighter area too.
For further explanation on this point, let Seth Bynum, a Veterinarian, break it down for you.
For further explanation on this point, let Seth Bynum, a Veterinarian, break it down for you.
Check out the below visual. When the door is closed, the proper fit for safe travel could mean that your dog:
• Is curled
• Paws are tucked
• Rump/tail is resting against the back
Here’s another look for how your dog might look in a crate sized for safe travel, when the door is open:
Dog Name
Dog Name
Dog Name