RETURNS & EXCHANGES

Gunner works hard to ensure your customer experience is as seamless as possible. Below we've spelled out the returns & exchanges process, so you'll know exactly what to expect.

Returning or exchanging due to sizing? We encourage you to first watch this video from Founder Addison Edmonds or schedule a 1-on-1 video consultation with our CX team.


RETURNS

Gunner accepts returns & exchanges of unused/undamaged items purchased from gunner.com. The process must be started within 30 days of original delivery. If you are not satisfied, you may return it to us for a refund if it’s in the original condition (without cosmetic defects or noticeable use).

INITIATE YOUR RETURN

Click here to begin your return process.

*if you are returning more than 1 kennel, please email us or call 1-844-GUNNERK.

IMPORTANT TO KNOW

If you choose to ship a kennel back with a label provided by Gunner, we will deduct $30 per kennel from the refund amount for the return shipping cost, for domestic orders in the lower 48. This is due to the bulk of the G1™ kennel and its freight cost.

For returns from Hawaii or Alaska, the process is different.  Please contact our CX team here.

PLEASE KEEP THE ORIGINAL BOX

All kennels ship in (1) large box. If you think you may be returning or exchanging a kennel, please be sure to save the box it arrives in. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

EXCHANGES

Gunner accepts exchanges of unused/undamaged items purchased from gunner.com. The process must be started within 30 days of original delivery.

INITIATE YOUR EXCHANGE

Click here to begin your exchange process.

*if you are exchanging more than 1 kennel, please email us or call 1-844-GUNNERK.

IMPORTANT TO KNOW

If you choose to ship a kennel back with a label provided by Gunner, we will deduct $30 per kennel from the refund amount for the return shipping cost, for domestic orders in the lower 48. This is due to the bulk of the G1™ kennel and its freight cost.

For returns from Hawaii or Alaska, the process is different.  Please contact our CX team here

PLEASE KEEP THE ORIGINAL BOX

All kennels ship in (1) large box. If you think you may be returning or exchanging a kennel, please be sure to save the box it arrives in. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel. 

LIMITED-EDITION PRODUCTS

Gunner will make every effort to exchange the limited-edition products, but cannot guarantee their availability for replacement at time of exchange request. The product that cannot be replaced with an identical limited-edition product will be replaced with the equivalent model and any incremental cost originally incurred will be refunded to the customer.

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