Returns & Exchanges

GUNNER works hard to ensure your customer experience is as seamless as possible. Below we've spelled out the returns & exchanges process, so you'll know exactly what to expect.

Returning or exchanging due to sizing? We encourage you to first view a complete guide to our sizing recommendations here or schedule a 1-on-1 video consultation with our CX team.

RETURNS/EXCHANGES

GUNNER offers free returns & exchanges for unused Food Crate products, as well as for kennel accessories and Gunner Wear items. Personalized products (such as the Personalized Name Plate) are custom items and are final sale and non-returnable once the item has been processed.

We also accept returns and exchanges on unused G1™ kennels, although a shipping fee will be deducted for return cost (see details below).

All returns or exchanges must be started within 30 days of original delivery.* If you are not satisfied, you may return it to us for a refund if it’s in the original condition, without cosmetic defects or noticeable use.

*We've extended our returns/exchanges window to 60 days for items purchased from November 1 – December 25, 2023.

INITIATE YOUR RETURN

Click here to begin your return process.

*if you are returning more than 1 kennel, please email us or call 1-844-GUNNERK.

IMPORTANT TO KNOW: COST TO RETURN KENNEL

If you choose to ship a kennel back with a label provided by GUNNER, we will deduct $30 per kennel from the refund amount for the return shipping cost, for domestic orders in the lower 48. This is due to the bulk of the G1™ kennel and its freight cost.

The process for returns from Hawaii, Alaska and Canada is different, and customers returning kennels will be responsible for the full return cost. Please contact our CX team here.

PLEASE KEEP THE ORIGINAL BOX AND FLOOR LINER IN PLACE

All kennels ship in (1) large box. If you are considering returning or exchanging, keep your original box and floor liner in place. Failing to do so can result in an additional $100 return fee. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

REPACKING YOUR KENNEL

When returning or exchanging your kennel, it's important that you repack it correctly so as not to incur damages. Please review the following instructions:

• Intermediate kennel repacking instructions
• Large kennel repacking instructions

Or, watch this video to view the best way to repack your kennel.

REFUND ISSUANCE

Please note that once your refund is issued it could take up to 10 business days to receive the refund on your statement, dependent on your bank.

LIMITED-EDITION PRODUCTS

GUNNER will make every effort to exchange the limited-edition products, but cannot guarantee their availability for replacement at time of exchange request. The product that cannot be replaced with an identical limited-edition product will be replaced with the equivalent model and any incremental cost originally incurred will be refunded to the customer.

CUSTOMIZED PRODUCTS

Personalized products, such as the engraved GUNNER Dog Bowl and the Personalized Name Plate, are custom items and therefore final sale / non-returnable once the order has been placed.

OPEN BOX

Orders being purchased through an Open Box event are final sale - as noted on the specific event product page.

	Interior	Exterior	Empty Weight
G1™ SMALL	21.75" (L - Floor) x 14.5" (W - Floor) x 15.5" (H) / 16.5" (W) at kennel's widest interior point	24.5" (L) x 18.625" (W) x 19" (H) / 20.5" (H) with carry handles	27 lb.
G1™ MEDIUM	25" (L - Floor) x 18" (W - Floor) x 19.75" (H) / 19" (W) at kennel's widest interior point	29.5" (L) x 20.5" (W) x 23.5" (H) / 25" (H) with carry handles	38 lb.
G1™ INTERMEDIATE	30" (L - Floor) x 18" (W - Floor) x 25" (H) / 19" (W) at kennel's widest interior point	34" (L) x 23" (W) x 28.5" (H) / 30" (H) with carry handles	48 lb.
G1™ LARGE	33.25" (L - Floor) x 21" (W - Floor) x 29" (H) / 23" (W) at kennel's widest interior point	40.25" (L) x 28" (W) x 33.25" (H) / 34.5" (H) with carry handles	72 lb.