RETURNS & EXCHANGES

GUNNER works hard to ensure your customer experience is as seamless as possible. Below we've spelled out the returns & exchanges process, so you'll know exactly what to expect.

Returning or exchanging due to sizing? We encourage you to first view a complete guide to our sizing recommendations here or schedule a 1-on-1 video consultation with our CX team.


RETURNS/EXCHANGES

GUNNER offers free returns & exchanges for unused Food Crate products, as well as for kennel accessories and Gunner Wear items. Personalized products (such as the Personalized Name Plate) are custom items and are final sale and non-returnable once the item has been processed.

We also accept returns and exchanges on unused G1™ kennels, although a shipping fee will be deducted for return cost (see details below).

All returns or exchanges must be started within 30 days of original delivery. If you are not satisfied, you may return it to us for a refund if it’s in the original condition, without cosmetic defects or noticeable use.

INITIATE YOUR RETURN

Click here to begin your return process.

*if you are returning more than 1 kennel, please email us or call 1-844-GUNNERK.

IMPORTANT TO KNOW: COST TO RETURN KENNEL

If you choose to ship a kennel back with a label provided by GUNNER, we will deduct $30 per kennel from the refund amount for the return shipping cost, for domestic orders in the lower 48. This is due to the bulk of the G1™ kennel and its freight cost.

The process for returns from Hawaii, Alaska and Canada is different, and customers returning kennels will be responsible for the full return cost. Please contact our CX team here.

PLEASE KEEP THE ORIGINAL BOX AND FLOOR LINER IN PLACE

All kennels ship in (1) large box. If you are considering returning or exchanging, keep your original box and floor liner in place. Failing to do so can result in an additional $100 return fee. If the customer does not keep the original box that the product arrived in, the customer will be responsible for the full return shipping cost of the kennel.

REPACKING YOUR KENNEL

When returning or exchanging your kennel, it's important that you repack it correctly so as not to incur damages. Please review the following instructions:

Intermediate kennel repacking instructions
Large kennel repacking instructions

Or, watch this video to view the best way to repack your kennel.


REFUND ISSUANCE

Please note that once your refund is issued it could take up to 10 business days to receive the refund on your statement, dependent on your bank.


LIMITED-EDITION PRODUCTS

GUNNER will make every effort to exchange the limited-edition products, but cannot guarantee their availability for replacement at time of exchange request. The product that cannot be replaced with an identical limited-edition product will be replaced with the equivalent model and any incremental cost originally incurred will be refunded to the customer.


CUSTOMIZED PRODUCTS

Personalized products (such as the Personalized Name Plate) are custom items and are final sale and non-returnable once the item has been processed.


OPEN BOX

Orders being purchased through an Open Box event are final sale - as noted on the specific event product page.

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GET A FREE PERSONALIZED NAME PLATE

WHEN YOU BUY ONE OR MORE ACCESSORIES

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FOOD CRATE NAME PLATE

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THE PACK OPINION

Customer Reviews
4.9 Based on 3,031 Reviews
5 ★
91% 
2768
4 ★
6% 
176
3 ★
2% 
50
2 ★
1% 
18
1 ★
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Filter Reviews:
A GUNNER Customer
TL
11/26/2021
Timothy L.
United States United States
  • How would you describe your dog? Family or Companion DogAdventure or Trail Dog
  • What's your primary use of the product? Travel

Gunner Turned it Around

I had initially posted a 1-star review due to the inability to get into contact with the returns department via their email. Once Gunner realized I fell threw the cracks and into their spam mail I got a nice phone call, email, and text message to remedy my situation. They were VERY expedient in the return process and I received the new kennels very quickly as well (I needed larger ones to fit my larger dogs, totally my fault for ordering the wrong ones). In short, my fault for ordering kennels that are too small, email filter kept me from returning, Gunner stepped up quickly once they realized what happened. Would I buy from Gunner again? Absolutely, the quality, fit/finish, and their product overall is top notch.

BM
07/05/2021
Brandon M.
United States United States
  • How would you describe your dog? Gun or Bird Dog
  • What's your primary use of the product? Travel

It’s like an insurance plan….

This is by far the best kennel made. I use mine daily and they take lots of abuse. They never even seem to wear at all. Hose them off with soap and water and they look brand new. I encourage all of my puppy buyers to get them as well. It’s like an insurance plan for your best friend!

GUNNER G1™ KENNEL Review
KT
06/14/2021
Kris T.
United States United States
  • What's your primary use of the product? TravelHomeHome & Travel Equally
  • How would you describe your dog? Family or Companion Dog

Wow, Just Wow

Wow, this kennel is the Yeti of dog kennels! everything about this kennel is first rate. Yes, there are cheaper, but none can compare to a Gunner kennel.

AL
05/31/2021
Alec L.
United States United States
  • What's your primary use of the product? Travel
  • How would you describe your dog? Family or Companion Dog

Amazing travel kennel

This thing is built like a tank. I have no doubt this will protect our little guy if we are ever involved in an accident. We recently completed an 800 mile road trip with him in the crate. It was well worth the money. This was the first time he was calm in the car and not whining. He slept easily during the drive. We felt calm know he was secure and comfortable. Cannot recommend this crate enough!!

AO
05/08/2021
Angus O.
United States United States
  • How would you describe your dog? Family or Companion Dog
  • What's your primary use of the product? Travel

Unlike any other crate I have seen

I purchased two Gunner kennels, a medium and a small, for my pups. Immediately, you understand this is a different level of product compared to what you’ve used before. The construction is fantastic and legitimately heavy duty. I feel so much better knowing I’ve done everything I can to keep my dogs safe in case of a worst case scenario.