Items may be returned or exchanged within 30 days of delivery. Products must be unused and in like-new condition. The following items are final sale and not eligible for return or exchange:
- Customized products (e.g., engraved Dog Bowls, Personalized Name Plates)
- Open Box or GUNNER Outpost items (noted on product page)
- Gift cards
Return Costs
We offer two options for returns:
1. Redo Return Protection at checkout: At checkout, you’ll see an option for shipping & returns protection. If you add this option at checkout, it covers a full return shipping cost (plus other incidentals that may happen during transit/delivery).
2. Opting out of Redo Return Protection at checkout: If you do not choose Redo protection at checkout, you will be responsible for the return shipping costs:
- Orders containing kennels: Flat return shipping fee of $55 per kennel
- All other orders: Return shipping fee based on actual carrier rate
- Alaska, Hawaii & Canada: Return shipping fee based on actual carrier rate
Exchanges
We currently do not offer 1:1 exchanges, but we’re working on it. To get a different color or size, please return your original order and place a new one with your updated choice.
Limited-Edition Products
We’ll make every effort to replace limited-edition products, but cannot guarantee their availability for replacement at time of exchange or warranty request. If the product cannot be replaced with an identical limited-edition product, we’ll work with you on your preferred equivalent model.
Refund Timing
Once your return is approved and processed, your refund will be issued to the original payment method. The refund will not include the original shipping cost of your order. Please note: It may take up to 5-10 business days for the refund to appear on your statement, depending on your bank.
Protection Claims
If you purchased Redo protection at checkout and your package was lost, stolen, or damaged in transit, you can file a claim in
our Claims Portal.
Additional Notes
- International Orders: We currently do not ship outside of the U.S. and Canada. If you work with a freight forwarder, we are unable to accept returns at this time for orders shipped outside of the United States or Canada.
- Hawaii, Alaska, and Canada: For returns from these locations, including kennels, customers are responsible for the full return shipping cost if you do not choose Redo protection at checkout. We highly advise this option for these customers.
- Bulk Orders: For large or custom bulk purchases, return eligibility and fees may vary. Reach out to our Customer Experience Team for assistance.
Questions? Email us at info@gunner.com, call us at 844-GUNNERK, or hit the chat button below for all questions.
